Customer Service Quality Analyst - German Job at Alpha Talent Solutions, Malta

d01aUGo4SGptY1FzS29IaW9ib1N4TzBXNnc9PQ==
  • Alpha Talent Solutions
  • Malta

Job Description

Responsibilities:

  • Monitor and evaluate the quality of customer interactions to improve the efficiency of the German and Austrian sales team through structured assessments and constructive feedback.
  • Review call recordings and customer interactions to ensure compliance with company quality standards.
  • Develop and maintain evaluation forms and criteria to align with business objectives and quality benchmarks.
  • Provide supervisors with actionable insights into individual and team performance to drive improvements.
  • Analyze quality data to identify trends, areas for enhancement, and opportunities for training.
  • Prepare and present comprehensive QA reports with recommendations for optimizing service delivery.
  • Collaborate with the Learning & Development team to address skill gaps and implement training initiatives.
  • Suggest and drive process improvements to enhance customer experience and streamline operational workflows.
  • Stay up to date with industry best practices and emerging tools for contact center quality assurance.

Requirements:

  • Minimum two years of experience in a Quality Assurance role within a contact center or customer service environment.
  • Fluency in German and English, with strong verbal and written communication skills.
  • Excellent analytical, organizational, and problem-solving abilities.
  • Proven experience collaborating with cross-functional teams and providing performance insights.
  • Proficiency in Microsoft Office, PowerPoint, and project management tools.
  • Ability to manage multiple tasks and meet deadlines effectively.
  • A proactive, adaptable, and detail-oriented professional with a strong commitment to quality.

Job Tags

Similar Jobs

Guangzhou Synergy Translations Co., Ltd.

Urgently Hiring Multilingual Subtitle Bilingual Translators Job at Guangzhou Synergy Translations Co., Ltd.

 ..., Slovak, Czech, Thai, Vietnamese, Kazakh, Romanian, Filipino, Uzbek, Azerbaijani, Dutch, Greek, Burmese, Italian, German, French, Spanish, Japanese, Polish, Turkish, Malay **Job Responsibilities:** 1. Search for high-quality videos with bilingual subtitles (original... 

National Testing Network

Firefighter EMT or CEP Job at National Testing Network

 ...VALLEY FIRE DISTRICT 2700 E. GODARD ROAD COTTONWOOD, ARIZONA 86326(***) ***-**** Updated: January 14, 2025 Position Title: Firefighter EMT or CEP Verde Valley Fire District (VVFD) and Copper Canyon Fire and Medical District (CCFMD) are accepting applications... 

Gallagher Asphalt

Accounting Intern Job at Gallagher Asphalt

 ...values-based team that will enrich your summer learning experience and expand your knowledge...  ...? Gallagher Asphalt is seeking Summer Interns for 2025 to provide hands-on involvement...  .... Gallagher Asphalt is seeking an Accounting student for a summer internship, offering... 

Cedars Sinai

Cancer Biology - Research Scientist Faculty Job at Cedars Sinai

 ...Job Description Join Cedars-Sinai Cancer during a transformational period of growth and impact . Cedars-Sinai is a hub for biomedical research with over $200M in extramural research grant funding. The medical center has been named to the Honor Roll in U.S. News... 

Famous Daves

Server / Waiter Job at Famous Daves

 ...people who know how to Wow a guest and, of course, want to be Famous. We're looking for Full Time & Part Time: ~ SERVERS / WAITERS Requirement: Must be 18 years of age, or older. Previous Customer Service / Restaurant Server experience preferred Must...