Customer Service Quality Analyst - German Job at Alpha Talent Solutions, Malta

d01aUGo4SGptY1FzS29IaW9ib1N4TzBXNnc9PQ==
  • Alpha Talent Solutions
  • Malta

Job Description

Responsibilities:

  • Monitor and evaluate the quality of customer interactions to improve the efficiency of the German and Austrian sales team through structured assessments and constructive feedback.
  • Review call recordings and customer interactions to ensure compliance with company quality standards.
  • Develop and maintain evaluation forms and criteria to align with business objectives and quality benchmarks.
  • Provide supervisors with actionable insights into individual and team performance to drive improvements.
  • Analyze quality data to identify trends, areas for enhancement, and opportunities for training.
  • Prepare and present comprehensive QA reports with recommendations for optimizing service delivery.
  • Collaborate with the Learning & Development team to address skill gaps and implement training initiatives.
  • Suggest and drive process improvements to enhance customer experience and streamline operational workflows.
  • Stay up to date with industry best practices and emerging tools for contact center quality assurance.

Requirements:

  • Minimum two years of experience in a Quality Assurance role within a contact center or customer service environment.
  • Fluency in German and English, with strong verbal and written communication skills.
  • Excellent analytical, organizational, and problem-solving abilities.
  • Proven experience collaborating with cross-functional teams and providing performance insights.
  • Proficiency in Microsoft Office, PowerPoint, and project management tools.
  • Ability to manage multiple tasks and meet deadlines effectively.
  • A proactive, adaptable, and detail-oriented professional with a strong commitment to quality.

Job Tags

Similar Jobs

Greenlife Healthcare Staffing

Physician Assistant Job at Greenlife Healthcare Staffing

 ...Physician Assistant - El Paso, TX( Far East ) (#3079) New graduates are welcome to apply Greenlife Healthcare Staffing is currently seeking aPhysician Assistantto fill an opening at a Federally Qualified Health Center located in El Paso, Texas. Scheduleof the... 

Fredrikson

Immigration paralegal Job at Fredrikson

 ...businesses achieve their goals regionally, nationally, and globally. Overview: We are seeking a Paralegal to join our growing and dynamic Immigration Law Department in our Minneapolis office, with the opportunity to work remotely in a hybrid environment. This is an exciting... 

Jovie of CA, WA, and MN

Part-Time Nanny Job at Jovie of CA, WA, and MN

 ...allows you to flex your schedule around school, family, or another part-time position? If so, we welcome you to our back-up Care team! Part-...  ...About You: ~1yearof childcare experience ~ At least 15 hours of availability per week ~ Ability to pass a background... 

Amazing Athletes

Youth multi-sport Coach Job at Amazing Athletes

 ...Amazing Athletes is a multi-sport program working with children ages 2-12 years old. We pride ourselves in fun non-competitive sports...  ...understand the muscles that are being used each class and give nutrition facts. Requirements ~ Visiting local daycares,... 

Endeavor Schools, LLC

Enrichment/Support Teacher-Childcare Job at Endeavor Schools, LLC

Job Details:Build a Career with Meaning and Enhance Your FutureCome join us at The Academy ECE-Westminster as an Enrichment/Support Childcare Teacher!Enrichment: Movement and computersOur educators brighten children's lives every day while creating a bright future...