SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.
In this role, we are looking for a UX Researcher with a strong background in UX design to shape the future of digital claims experiences and agent workflows in the insurtech space. This remote role is focused on understanding user needs, behaviors, and pain points to inform data-driven product decisions.
You will lead user research initiatives while leveraging your UX design expertise to ensure research findings translate into actionable, intuitive, and human-centered experiences. Working closely with product managers, designers, content writer, and engineers, you will help optimize the claim filing experience, enhance agent tools, and create seamless interactions across our apps.
This role is ideal for someone who is passionate about research-driven design and thrives on uncovering user insights and understands how to apply them to create intuitive, user-friendly digital experiences.
Responsibilities
User Research & Behavioral Insights
Collaboration & Product Impact
At SquareTrade you'll have access to:
The Team:
SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.
Thank you for your interest in a career at SquareTrade. Throughout your job search, please be mindful of recruitment fraud .
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