Service Desk Agent - German and English Job at NTT DATA, Inc., Massachusetts

d3NCS2lzSGxuOElvTG9UanBMOFd4ZThVN3c9PQ==
  • NTT DATA, Inc.
  • Massachusetts

Job Description

Req ID: 309090

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Desk Agent - German and English to join our team in Casablanca, Casablanca [Dar el Beïda] (MA-CAS), Morocco (MA).

Service Desk Agent- German & English

Remote, Morocco

Competitive Salary + Benefits

Role Overview

The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Role Responsibilities

  • Identify issues, investigate root causes and recommend solutions to reported problems
  • Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
  • Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
  • May prepare help desk incident reports and assist in hardware and software evaluation
  • Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

Key Skills

  • University education, preferably technical degree or Microsoft certifications.
  • Up to two years’ experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications.
  • Experience of providing remote IT support.
  • Excellent communication and customer service skills.
  • Fluency in German and English Languages,
  • Flexibility to work shifts.

Benefits

Our people are the most critical component of our long-term success, and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at  us.nttdata.com

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

#LI-EMEA

Job Tags

Local area, Remote job, Shift work,

Similar Jobs

Skidmore College

Model, Art Department | Skidmore College Job at Skidmore College

 ...The Art Department at Skidmore College seeks lifemodelsto pose for college-level studio art classes. Models may pose nude or...  ...are provided. MINIMUM QUALIFICATIONS: Previous modeling experience is preferred but not required; experienced professors will train... 

Continental Carbon Company

Summer Chemical Engineer Intern Job at Continental Carbon Company

Summer 2025 Located in Ponca City, OK or Sunray, TX

Shift Weekend

Computer Operator Job at Shift Weekend

 ...listed in Forbes ranking of Americas Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient...  ...Services Department is seeking a dynamic and talented Computer Operator. The Computer Operator performs duties necessary... 

Amazon.com Services LLC

Senior Business Intelligence Engineer, P2 Science, Data, and Insights Job at Amazon.com Services LLC

 ...DESCRIPTION Amazon's Pricing & Promotions Science, Data, and Insights organization is seeking a highly analytical Senior Business...  ...strategy for our team. You will be gathering customer insights, mining data, making recommendations, and helping senior leaders make key... 

Hyatt

Hotel Car Driver - PT Job at Hyatt

 ...will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity. Drivers are frequently asked general information about the hotel, give recommendations on the surrounding area, and are required to assist...