Quality Assurance Specialist - German speaker Job at Triskel Consulting, Malta

eDhGUGo4SGluOFl2TElubHByMFh3ZWdRN2c9PQ==
  • Triskel Consulting
  • Malta

Job Description

Our client is seeking a meticulous and results-oriented Quality Assurance (QA) Specialist to join their Contact Center team supporting the German and Austrian Sales Department. This key role focuses on ensuring exceptional customer interactions, enhancing team performance, and upholding company quality standards. Collaborating with supervisors and the Learning and Development Specialist, the QA Specialist will identify learning gaps and implement strategies for continuous improvement in service delivery.

Responsibilities:

  • Conduct quality monitoring to improve the efficiency of the German and Austrian sales team through detailed evaluations and constructive feedback.
  • Review call recordings and customer interactions to ensure compliance with quality standards.
  • Design and manage evaluation forms and criteria aligned with company goals.
  • Provide supervisors with actionable insights into individual and team performance.
  • Analyze quality data to uncover trends and areas for enhancement.
  • Prepare and deliver comprehensive QA reports with recommendations for improvement.
  • Partner with the Learning and Development team to address skill gaps and training needs.
  • Suggest and implement process improvements to optimize customer experience and operational workflows.
  • Stay current on industry best practices and tools for quality assurance in contact centers.

Requirements:

  • Minimum of two years experience in a QA role, ideally in a contact center or customer service setting.
  • Fluent in both German and English, with excellent written and verbal communication skills.
  • Strong problem-solving, organizational, and analytical abilities.
  • Collaborative mindset and experience working with cross-functional teams.
  • Proficiency in Microsoft Office, PowerPoint, and project management tools.
  • Ability to manage deadlines effectively.
  • A proactive, adaptable professional with a positive attitude and dedication to high-quality work.

Job Tags

Similar Jobs

Dynatrace

Remote Talent Acquisition Coordinator - Spanish and Portuguese Job at Dynatrace

 ...Participate and take a lead in different People-related projects. Qualifications Proficiency in reading and writing in Spanish and Portugueseis a must. High proficiency in MS Office suite of products required including Outlook, Word, Excel, and... 

Domino's Franchise

Delivery Driver - Minersville Job at Domino's Franchise

Job Description Delivery Drivers are responsible for delivering food to customers with excellent customer service and a positive attitude. Why deliver for us: Great pay - Our drivers receive a competitive hourly wage, plus tips Benefits - All team members...

Workcare Inc

Occupational Health Nurse Job at Workcare Inc

 ...Summary We are looking for a full-time Licensed Practical Nurse to support our onsite clinic in Rochester, NY. The...  ...injury and illness triage program and assistance with other occupational and environmental health services, as needed, and as their scope of licensure... 

Northeast Healthcare Recruitment, Inc.

Remote Clinical Pharmacist Job at Northeast Healthcare Recruitment, Inc.

We are seeking an experienced remote ClinicalPharmacist for Arizona City, AZ to manage pharmaceutical selection andutilization while...  ...Friday, 8am 5pm.Primary Responsibilities:This is a work from home position supportingregions in several states/areas.Research... 

Enterprise Holdings

Accounting Summer Intern Job at Enterprise Holdings

 ...Overview Gain real-world business, accounting, and financial training that will teach you all aspects of financial management pertaining to running a successful business. Our Accounting Intern position will introduce you to our Business Management Training program which...