Our client is seeking a meticulous and results-oriented Quality Assurance (QA) Specialist to join their Contact Center team supporting the German and Austrian Sales Department. This key role focuses on ensuring exceptional customer interactions, enhancing team performance, and upholding company quality standards. Collaborating with supervisors and the Learning and Development Specialist, the QA Specialist will identify learning gaps and implement strategies for continuous improvement in service delivery.
Responsibilities:
Requirements:
...Participate and take a lead in different People-related projects. Qualifications Proficiency in reading and writing in Spanish and Portugueseis a must. High proficiency in MS Office suite of products required including Outlook, Word, Excel, and...
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