Job Description

Posting Close Date:

Applicants must submit their completed application by 03-02-2025 at 11:59 p.m. MST

ABOUT THIS JOB

Position Specific Summary:

The Lead Quality Assurance and Training Analyst position at the City of Tucson’s Water Department is responsible for developing and administering onboarding, initial entry training, and sustainment training programs for the department. The position assesses training needs throughout the utility, identifying and developing appropriate training materials to address those needs, creating and administering testing material, developing reports for management on course completions, training status, and projected training challenges.

Work is performed under the supervision of the Administrator. This position leads and instructs the daily operational work of division personnel.

Duties and Responsibilities:

• Leads a team responsible for carrying out training programs. Including, onboarding, initial entry, sustainment of certifications, critical Knowledge Skills and Abilities (KSAs) trainings, and core competencies trainings. Develops department wide standard operating procedures (SOPs) related to trainings.

• Ensures that the department’s onboarding program, initial entry training, and sustainment training efficiently provide staff the tools necessary to succeed in their position while inculcating organizational values. Aids in the evaluation of training techniques, identifies problems within trainings and helps develop solutions for best practices. Develops new trainings to meet the needs of the department including software application training, technical training, and mechanical training, as applicable.

• Assists in the planning, coordination and organization of trainings. Manages calendars, schedules meetings and coordinates logistics for departmental trainings, events and workshops. Supervises administration of the department’s training documentation and resources software.

• Organizes the obtainment and renewal of required staff certifications and sustainment training. Ensures that department is up to date on changing industry certifications, standards, and requirements. Oversees certification renewals, documentation, and reporting.

• Develops professional development programs that provide continued opportunities for career growth through the pursuit of industry-specific certifications and trainings.

• Creates and administers testing material relevant to specific trainings and certifications. Monitors performance measures. Uses testing to evaluate the effectiveness of trainings.

• Performs all other duties and tasks assigned.

Working Conditions:

Mostly office environment.

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

Bachelor’s degree and five (5) year of directly related experience.


PREFERRED QUALIFICATIONS:
Advanced proficiency in Microsoft Office product suite.


Experience in the Water/Wastewater industry.


Experience in management of learning management systems or software administration.

Application and Special Instructions

As part of the online application process, all applicants are required to submit both an updated resume and cover letter at the time of application. Resumes and cover letters received after the application closing date will not be considered.


Applications received that do not contain a resume and a cover letter addressing the required questions listed below will be considered incomplete and will not be considered further in this recruitment process.


In your cover letter, please address the following topics in one to two pages:


1. Describe your experience in developing and managing an organizational training program. This description should address needs assessment, plan development, program design and delivery.


2. Provide a summary of your experience in public speaking, facilitating group or team events, or related experiences.


3. Please explain your experience in developing, measuring, and using key performance indicators or measures of effectiveness to drive organizational change.


If you have any questions, please contact Rebecca Rucker at Rebecca.rucker@tucsonaz.gov.

POSITION DETAILS

Job Profile

J0751 - Lead Quality Assurance and Training Analyst

To view the full job profile including classification specifications and physical demands click

here

.

Compensation Grade

G109

Hourly Range

$32.15 - 55.46 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

FLSA

Exempt

Position Type

Regular

Time Type

Full time

Department

Water Utility

Department Link

Background Check: This position has been designated to require a criminal background check.

ABOUT US

Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at

Citizenship: The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status.

City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at

EmployeeLeaves@tucsonaz.gov

or 520-791-2619.

Recruiter Name

Rebecca Rucker (106182)

Recruiter Email

tw_hr@tucsonaz.gov

For Human Resources general questions please contact 520-791-4241.

Job Tags

Hourly pay, Full time, Work experience placement, Flexible hours,

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