What you'll do:
Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers’ needs internally
Own shared responsibility for customer churn
Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes)
Own responsibly on invoice payments, renewals, contractual changes
Collaborate with our sales team to achieve quotas while keeping our clients highly engaged
Identify up-sell opportunities and communicate them to the relevant business line owner
Facilitate and support up-sell processes
Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers
Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Maintain all information of customer activity within the CRM platform
Position Intro:With Earnix, insurers and banks offer their customers personalized value fully aligned with corporate business goals and objectives. Our solutions offer systemized, enterprise-wide value with ultra-fast ROI. Earnix has been innovating for insurers and banks since 2001 with offices in the Americas, Europe, Asia Pacific, and Israel
We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding relationships with a portfolio of customers in the US
You'll do it using:
4 + years of previous proven experience as a Customer Success Manager in a Global SaaS software organization
CSM Experience with Enterprise customers
Ability to work in a multicultural environment
Knowledge and experience working in the financial services/Fintech industries – A Must
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Strong interpersonal skills, people person
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details
Willingness to travel extensively
Motivation, flexibility, proactiveness, ability to work independently and as a part of a team
B.Sc. Industrial Engineering or other relevant bachelor’s or Master’s degree
You’ll excel by:
Excellent communication skills -with customers and colleagues alike
Collaborating closely with colleagues across all company departments.
Can do approach.
Being resourceful and creative.
You’ll love it because:
This is an incredibly impactful role in the organization.
You will have the opportunity to work in a successful, fast-moving, mission-driven company.
You will have autonomy and growth opportunities.
You will collaborate with other creative and enthusiastic team members.
Earnix has competitive benefits with an all-for-one mentality.
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