Job Description – Customer Success Manager
Cartful is changing the way that brands engage with their shoppers online. Using interactive shopping experiences, we build shopper confidence while delivering valuable “zero-party” data back to our clients. Each experience is configured to our client's unique industry use case using our proprietary software platform and tried and tested implementation process. We're working with fantastic brands like Peet's Coffee, Arc'teryx, Otterbox, bareMinerals, Skechers, Lumber Liquidators, HOKA One One, and Bombas and are growing quickly.
We are seeking an experienced account manager to join our Customer Success organization. Here at Cartful, we call this role the Optimization Manager because their primary responsibility is to use the analytics at their disposal to make data-driven improvements, or optimizations, to each client's personalized on-site product recommender. These improvements help us build strong client relationships that allow us to maintain our industry-leading customer retention.
New York City or San Diego metropolitan areas preferred, but open to remote locations for the ideal candidate.
Duties and Responsibilities
Required Qualifications
Preferred Qualifications
Chances are you'll love this job if:
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