Job Description
Customer Success Manager - Air Force
About the Role
Are you ready to bring your expertise to a cutting-edge AI and knowledge management platform that's transforming how federal teams work? We're seeking a passionate Customer Success Manager to build and nurture strong relationships with Air Force customers, ensuring they maximize the value of our innovative, secure solutions.
Our platform is designed to turn disconnected, hard-to-access data into actionable insights—securely and efficiently. Rooted in a mission-critical partnership with the Department of Defense, we aim to empower teams to excel in high-stakes environments.
This is your chance to play a pivotal role in helping federal customers harness the full potential of AI to boost productivity and performance. If you're proactive, customer-focused, and thrive in dynamic environments, we'd love to have you on the team!
Why This Role?
We're at an exciting stage of growth, with significant traction in the federal sector, especially within the Department of Defense. To continue delivering exceptional service, we're looking for someone with experience in managing large-scale government contracts who can hit the ground running.
What You'll Do
Foster Relationships: Build strong connections with customer stakeholders at all levels—from end users to security engineers and executives.
Lead Onboarding: Guide new customers through the onboarding process, rolling up your sleeves to understand their unique needs, goals, and challenges.
Drive Renewals and Retention: Partner with sales teams to identify opportunities for renewals and expansions while minimizing churn risks.
Gather and Share Insights: Collect customer feedback through surveys, interviews, and data analysis to provide actionable insights to the engineering team.
Advocate for Customers: Represent customer needs and priorities within the organization, ensuring their voices are heard.
Master the Platform: Become an expert in the product's features and capabilities, guiding customers to get the most out of their investment.
Resolve Issues: Work closely with the engineering team to address customer concerns promptly, maintaining clear and consistent communication.
What You'll Bring
Required Qualifications:
Active SECRET or TS/SCI Security Clearance.
Proven experience as a Customer Success Manager or Account Manager working with government clients.
Ability to thrive independently as the first customer success hire, especially in the federal space.
Willingness to travel frequently to customer sites, primarily along the East Coast.
Experience with highly technical products; comfort communicating with technical decision-makers like CTOs or CIOs.
Exceptional communication skills, including the ability to diplomatically push back while remaining a trusted partner.
Demonstrated ability to collaborate with sales, product, and engineering teams to prioritize customer success.
Preferred Qualifications:
Familiarity with AI technologies and machine learning concepts.
Experience working in a startup environment, where flexibility and adaptability are key.
Location and Travel
This is a remote position requiring consistent travel, primarily along the Eastern Seaboard.
Equal Opportunity Employer
We are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Compensation
$150,000-$230,000 USD annually.
Employment Type: Full-Time
Salary: $ 150,000.00 230,000.00 Per Year
Job Tags
Full time,