Customer Experience / Partnership Specialist - Parentfile - Remote Job at Your SmartSource, Petaluma, CA

ek1GRWdzSG5uTVFzS0lEaHJiOFN5K2NTN1E9PQ==
  • Your SmartSource
  • Petaluma, CA

Job Description

Job Summary:

Parentfile is seeking an entrepreneurial individual to join our founding team as a Customer Experience – Partnership Specialist. We are a mission-driven startup that has built an online account to save everything important as a parent, all in one place, during every life stage. We are seeking an individual with customer experience (CX) and/or partnerships expertise (affiliate, business development) that is excited to take a broader role in all areas of helping to turn Parentfile into an eventual household name. You must be excited to handle a variety of tasks given we are a startup - from launching an affiliate program, to handling customer service inquiries, and everything in between, you’ll get a front-row seat to a number of exciting areas as we grow the business. Your self-starter attitude, grit and work ethic are the best additional skills you can bring to the table.

Company Profile:

Parentfile is an online account to save what truly matters as a parent. Whether you have young children and want to save the things they’ll want (and need) someday, are interested in using it to save your legacy for your family (instead of or in addition to a will), or even as a way to proactively help your own parents as they get older, there are so many ways to use a Parentfile during every life stage. We have just launched our platform, and while our company is still small, we have grand ambitions to get to 100 million users in the next 10 years. Parentfile is funded and owned by Aspatore.

For more information on Parentfile, visit 

For more information on Aspatore, visit  

Duties / Responsibilities:

Handle all aspects of customer experience, including content and emails sent to subscribers, customer service inquiries and finding ways to improve engagement;

Identify and conduct tests to get subscribers “sharing” their Parentfile with family and friends;

Launch and manage the Parentfile affiliate program with moms, teenagers and retired individuals (we have initial ideas on what the program is for each);

Business development outreach to financial advisors, lawyers and life insurance agents to add this for their clients;

Weekly product research with friends and colleagues to get feedback and incorporate into our product positioning for each demographic (subscriber has young children, adult children, aging parents);

Comfortable creating own written materials and images when needed for customer emails and more;

Ability to work individually as well as a part of a very small team and effectively share the workload.

Qualifications:

Must understand the mindset of a parent so you can “live the brand;”

5+ years of CX, partnerships and/or working as an entrepreneur or for a rapidly growing startup;

Possess the passion and work ethic to be an entrepreneur and excited to get in on the ground floor of an exciting company;

Experience with metrics-driven goals and achieving those objectives;

Excellent written and verbal communication skills. Need to be highly-skilled with writing articulate and convincing emails;

Must be energetic, positive and resilient; hitting dead-ends doesn’t disappoint you, as you simply try another way;

Effective problem-solving, multi-tasking, time management, organizational skills and be an efficient self- starter in working remotely.

Compensation:

$70K - $80K annual base salary DOE, for this full-time exempt position; future equity possible.

Benefits:

$125.00 / month work-from-home subsidy;

Paid vacation, sick and public holidays;

Medical, Dental, Vision, Life, Accident & Disability coverage;

Health Savings and Flexible Savings Accounts;;

401k Plan with annual company match

Up to $300 pet adoption reimbursement.

Working Hours:

9:00AM – 5:00PM Monday - Friday

Location:

Remote position

Job Tags

Holiday work, Full time, Work from home, Flexible hours, Monday to Friday,

Similar Jobs

Maryland Institute College of Art

Adjunct Faculty, Film and Video | Maryland Institute College of Art Job at Maryland Institute College of Art

Welcome to the official site for employment opportunities at MICA. At MICA, we value diversity and empower our employees to use their talent in a variety of ways. We are pleased that you are interested in career opportunities offered at MICA. Position: ...

Factory Direct Marine & RV - GA

Fiberglass Laminator Job at Factory Direct Marine & RV - GA

Caravelle Boat Group has an immediate opening for a Fiberglass Laminator at our world-class boat manufacturing plant! This job involves...  ...50+ year old manufacturer of fiberglass and aluminum runabout, fishing, deck and performance boats, located in Southwest GA. We pride... 

Trotter Workforce

Journeyman Electrician ( DE License ) Job at Trotter Workforce

 ...Journeyman Electrician ( DE License ) Wilmington, DE Hourly Rate: $34.00-36.00 Responsibilities: Manage the completion of various electrical tasks on commercial projects Oversee Installation, maintenance and repair of electrical systems Troubleshoot and... 

Simplex

Cybersecurity Analyst - Contract to Hire Job at Simplex

 ...effectiveness and identify weaknesses. Forensic analysis of information systems and portable devices and forensic recovery of data...  ...cyber threats. Participates in the development of information technology disaster recovery and business continuity planning.... 

HTT Recruiting

Licensed Medicare Sales Agent Job at HTT Recruiting

 ...Licensed Medicare Sales Agent Remote Role Active health insurance license required Commission-Only Openings in: Indiana, Michigan, Arizona, New Mexico, Texas, Illinois, Ohio, Colorado, Florida, Kentucky, Tennesse Job Overview: Advocate Financial...