Job Description

1. Instructs and oversees computer operators.  Maintains security of assigned area.  Safeguards equipment and file information.   2. Identifies and reports hardware and software malfunctions. 3. Initiates corrective action or assists with diagnosis and correction of malfunction.  Operates, controls, and maintains computers and related equipment.  Transports input and output data.   4. Performs additional functions incidental to computer operation activities.



Required Skill/ability 1: Experience providing hands-on support for enterprise, mission critical applications with 24/7 support.



Required Skill/ability 2: Maintains a workable understanding of the operating characteristics of all applications and monitoring programs used and maintained by the department



Required Skill/ability 3: Strong problem-solving skills.  Demonstrates interpersonal and organizational skills.  Good oral and written communication skills.



Required Skill/ability 4: Demonstrated expertise with Microsoft Office suite (Outlook, Teams, Word, Excel, etc.)



Preferred Education: Knowledge of various Data Center Configuration Management systems. Knowledge of ITIL concepts and ServiceNow, or like applications. Knowledge with monitoring systems including LogicMonitor, PagerDuty, and Dynatrace. Knowledge of document repository systems.



Work Week: Standard (M-F equal number of hours per day)



Posting Position Title: Shift Coordinator



University Job Title: Computer Operator



Preferred Education, Experience and Skills: Knowledge of various Data Center Configuration Management systems. Knowledge of ITIL concepts and ServiceNow, or like applications. Knowledge with monitoring systems including LogicMonitor, PagerDuty, and Dynatrace. Knowledge of document repository systems.

Four years of related work experience, two of them in the same job family at the next lower level and high school level education, or two years of related work experience and an Associate's degree; or an equivalent combination of experience and education.

About Yale University

Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.

Connections working at Yale University

Job Tags

Work experience placement, Shift work,

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